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ee Continuo a ricevere notifiche SMS, ma nessuna notifica nell'app o viceversa, cosa devo fare?
Si prega di inviarci il tuo IMEI, indicare cosa non sta funzionando esattamente e, se possibile, condividere gli screenshot. E contattarci tramite e-mail: support@sizzapp.com, info@sizzapp.com, messenger o direttamente tramite l'app.
I keep getting SMS notifications, but no notifications on the app or vice versa, what should I do?
Please send us your IMEI, indicate what exactly is not working, if possible share screenshots. And contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
I would like to lower or increase the sensitivity of my device, how can I do that?
Please send us your IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
I keep getting false/incorrect notifications, how can I fix this?
Please send us your IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
I have parked my vehicle, but it still shows as in trip, what should I do?
There can be a data transfer delay if nothing changes after a while and the device has not regained its connection to the server, please send us your IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
How does the app know if my device is on trip or on stop?
This is based on whether your engine is turned on or off, or in the case of constant movement.
Is there a way to reset the unit and all of its statistics?
For the moment it is not possible to do it manually so please send us your IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
How long is the warranty?
24 months.
How long is the lifetime guarantee?
As long as the device works and the 4G networks are in place.
Is there a subscription or monthly fee to use SIZZAPP?
We are proud to state that we have no monthly fees.
The app says that my IMEI is already in use, what should i do?
It seems that your IMEI is connected to an older account of yours, please send us your old email address, IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
Do I need to buy a SIM card for the device?
No, the SIM card comes with the device.
Is there a battery-saving mode for the SIZZAPP PRO app?
Yes, the app offers a battery-saving mode that optimizes power consumption while providing essential tracking and notification features. We call it Deep Sleep Mode which turns on automatically when the motorcycle has been inactive for at least an hour.
How do you sustain no monthly fees?
We have a special SIM card in place, which is specially intended for our device and thus we are able to sustain a policy of no monthly fees.
How much is the device's battery drain?
Energy consumption in idle (Deep sleep) mode is 150-250 mA per day at 12V.
I have connected the device successfully, the LED’s are blinking, but it seems that it is not connected to the network. What should I do?
The device needs time to get used to the new surroundings, please take the motorcycle out for a short ride and let it rest for about 30 minutes to establish a connection with the server.
If you still have this issue, please contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
I have connected the wiring but the device LED’s are not blinking, what should I do?
Check if the wires have been connected correctly, meaning that the +/- wires are connected to the appropriate knobs. Check if the connector is properly attached to the device and battery.
If this doesn’t work, please contact us via emails: support@sizzapp.com info@sizzapp.com, messenger or directly through the app.
What network does the SIZZAPP Max device use?
Uses 4G LTE-M network with fallback to 2G network where the 4G is not available
Where can I find additional support or assistance with SIZZAPP?
Please contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
Will it work in my country and what other countries will the device work in?
SIZZAPP works in the majority of countries, but to find our precisely please check out our coverage map in the link below
If you can’t find your country please contact us and we will try to find a solution to your issue 🡪 please contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
