Software
What happens if I am somewhere without network connection?
The device still keeps tracking and will update your info once it regains connection with a network
I traveled to a new country and the device stopped working. What should I do?
Please send us some screenshots from the app as well as your IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
The device is not tracking my location correctly, what should I do?
Please send us your IMEI and contact us via emails: support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
Can I access my SIZZAPP account from multiple devices?
Yes, you can access your SIZZAPP account from multiple devices simultaneously, such as your smartphone and tablet as long as you log in with the same account. You can use differing methods of authorization for different device brands and you can manage those methods within the application.
Does SIZZAPP MAX support offline tracking?
While the app requires an internet connection for real-time tracking, the SIZZAPP MAX GPS tracker continues to store data internally when offline. Once it regains a cellular connection, it syncs the stored data with the app.
How Often does the device renew its location?
The SIZZAPP MAX device generates a new position record on each of the following events whichever occurs first: angle change for more than 10 degree, or distance change for more than 500 meters, or a speed value change for more than 50 km/h.
How often does the device send data to server?
The SIZZAPP MAX device generates a new position record on each of the following events whichever occurs first: angle change for more than 10 degree, or distance change for more than 500 meters, or a speed value change for more than 50 km/h.
How often does the app request new data from the server?
Every 5 seconds.
How often does SIZZAPP update its app and device features?
Once a month we have system updates and all-around bug fixes, feel free to contact us with any recommendations on how to improve the app and for our next update.
Please contact us via emails:
support@sizzapp.com, info@sizzapp.com, messenger or directly through the app.
How accurate is the SIZZAPP GPS tracking system?
The SIZZAPP Max GPS tracker provides accurate real-time location updates, typically within a few meters.
However, it also depends on how and where you have mounted the device as we reccomend you install it face-side up under your seat.
