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FAQ

+ I have a problem with SIZZAPP. How can I get help?

× Click on the “Contact us” button on the SIZZAPP mobile app and fill the form, or go to the SIZZAPP website sizzapp.comand click on the "Contacts" button. You will be asked to enter your name, phone number, email and a description of the problem.We will contact and help you ASAP.

+ How many vehicles can I have on my SIZZAPP account?

× You can have as many vehicles as you have devices. Basically, it is unlimited.

+ SIZZAPP mobile app asks me for an IMEI code to proceed. Where can I find it?

× You need to wait for your device to arrive. Once your device arrives, please log in and enter the IMEI to finish your account activation.

+ How can I activate my SIZZAPP device?

× Your SIZZAPP device arrived with a quick setup guide. Please follow the instructions.

+ My SIZZAPP mobile app shows me that the device is Offline. What should I do?

× Go to the SIZZAPP website sizzapp.comand click on the "Contacts" button. You will be asked to enter your name, phone number, email and a description of the problem. After receiving a report we will contact and help you ASAP.

+ I have a new phone number. After login into the SIZZAPP mobile app, I don’t see my device. What should I do?

× Click on the “Contact us” button on the SIZZAPP mobile app, fill the form providing your previous phone number and device IMEI (if possible). We will contact and help you ASAP.

+ I have installed the SIZZAPP app but do not receive an activation SMS code. What should I do?

× Go to the SIZZAPP website sizzapp.comand click on the "Contacts" button. You will be asked to enter your name, phone number, email and a description of the problem.We will contact and help you ASAP.

+ How much SIZZAPP device drains power from the vehicle battery?

× In normal mode (while riding) it could drain around 30-60 mA per hour in its active data transfer mode. When the SIZZAPP device is in a Deep Sleep mode (vehicle is standing without movement) it drains around 5-10 mA per hour. It means 100-200 mA per day.

+ How can I know if my car is compatible with the OBDII SIZZAPP device?

× As of 1996, vehicles sold in the United States are required to have an OBDII port. In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBDII) port. Since 2003, it has become mandatory for all diesel vehicles sold in the EU. In 2005-2006 it became mandatory for Australia. In 2008, the standard became mandatory for all vehicles produced for the Chinese market. In Japan – 2002 (basic), 2008 (domestic), 2010 (imports).

+ How can I make another person track my rides?

× This person should download the SIZZAPP mobile app and login with your phone number. After it you will receive an authorization code which should be provided to that person. After successful authorization he/she will get access to your profile and will be able to see all your routes and other information.

+ My motorcycle has an OBD port. What SIZZAPP device should I choose: OBD or 2-wire?

× We recommend choosing a 2-wire device for all motorcycles. As we know, motorcycles have an OBD connection, but it is different in shape and pinout from that we can see on cars.

+ Is it safe to charge a vehicle battery with a SIZZAPP device connected?

× Yes, you can charge a vehicle battery without a problem, it will not affect a SIZZAPP device.

+ How long does it take to deliver the SIZZAPP device? When can I expect my order to arrive?

× It depends on the country of the recipient and the large volume of work of courier services. It usually takes up to 14 days for your SIZZAPP device to arrive within Europe and up to 30 days to other countries. Due to the current COVID-19 situation there may be a delay in delivery times.

Still have a questions?

If you cannot find answer to your question in our FAQ, you can always contact us. We wil answer to you shortly!

SIA SIZZAPP has entered into agreement No. SKV-2020/27 with the Latvian Investment and Development Agency for receiving support within the measure “Promotion of International Competitiveness” co-financed by the European Regional Development Fund.
SIZZAPP is a digital security and service platform that connects users to their motorcycles and favorite services through a mobile application. It is a convenient solution for any vehicle owner who wants to use his vehicle comfortably and safely. In addition, a new innovative functionality is being developed within the project.
Contract number No. JU-L-2022/2 and/or technology transfer project number ID No 1.2.1.2/16/I/001