Frequently Asked Questions And Answers

Yes. By default, Sizzapp comes with once in 2-5 seconds GPS/GSM update during car drive and once in 5 minutes on parked car.

Click on support button on the mobile app and follow the instructions, or go to the Sizzapp page and click on the "Need Help?" button. You will be asked to enter your email and a description of the problem. Your personal manager will contact to you ASAP.

You will need to wait for your device to arrive before you can continue logging in to your account. Once your device arrives, please log in and enter the IMEI to finish your account activation.

The app is available on Android and iPhone from the links below:
Android: Sizzapp
Apple: Sizzapp
You can also search "Sizzapp" in the Google Play Store and Apple App Store.

You can have as many vehicles as you have devices.

Your Sizzapp device arrived with a quick setup guide. Please follow the instructions.

Typically, the port is located underneath the steering wheel above the acceleration pedal. The OBDII port is in the shape of a trapezoid.

As of 1996, vehicles sold in the United States are required to have an OBDII port. In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBDII) port. Since 2003, it became mandatory for all diesel vehicles sold in the EU. In 2005-2006 it became mandatory for Australia. In 2008, the standard became mandatory for all vehicles produced for the Chinese market. In Japan – 2002 (basic), 2008 (domestic), 2010 (imports).

After you have installed the device in your OBDII port (or hardwire Sizzapp 2-Wire Smart Device with 12V power source), make sure that the engine is on and the car is parked under open sky. Keep the engine on for at least 5 minutes. Turn the engine off. Wait for another 2-3 minutes. Login to your app and check the Location. Click on the last location pin drop and the popup should show the latest time and date. If that is the time you are expecting, your device has been installed correctly!

ABOUT US

Sizzapp team have more than 10 years of transport telematics experience.

We continuously improve the Sizzapp solution, to make the best monitoring system that links car with owner and related services 

CONTACT US 

If you have any questions, leave your email and we will contact you ASAP


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