Frequently Asked Questions And Answers

× Click on the “Contact us” button on the SIZZAPP mobile app and fill the form, or go to the SIZZAPP website (https://sizzapp.com/) and click on the "Contacts" button. You will be asked to enter your name, phone number, email and a description of the problem.We will contact and help you ASAP.

× You can have as many vehicles as you have devices. Basically, it is unlimited.

× You need to wait for your device to arrive. Once your device arrives, please log in and enter the IMEI to finish your account activation.

× Your SIZZAPP device arrived with a quick setup guide. Please follow the instructions.

× Go to the SIZZAPP website (https://sizzapp.com/) and click on the "Contacts" button. You will be asked to enter your name, phone number, email and a description of the problem. After receiving a report we will contact and help you ASAP.

× Click on the “Contact us” button on the SIZZAPP mobile app, fill the form providing your previous phone number and device IMEI (if possible). We will contact and help you ASAP.

× Go to the SIZZAPP website (https://sizzapp.com/) and click on the "Contacts" button. You will be asked to enter your name, phone number, email and a description of the problem.We will contact and help you ASAP.

× In normal mode (while riding) it could drain around 30-60 mA per hour in its active data transfer mode. When the SIZZAPP device is in a Deep Sleep mode (vehicle is standing without movement) it drains around 5-10 mA per hour. It means 100-200 mA per day.

× As of 1996, vehicles sold in the United States are required to have an OBDII port. In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBDII) port. Since 2003, it has become mandatory for all diesel vehicles sold in the EU. In 2005-2006 it became mandatory for Australia. In 2008, the standard became mandatory for all vehicles produced for the Chinese market. In Japan – 2002 (basic), 2008 (domestic), 2010 (imports).

× This person should download the SIZZAPP mobile app and login with your phone number. After it you will receive an authorization code which should be provided to that person. After successful authorization he/she will get access to your profile and will be able to see all your routes and other information.

× We recommend choosing a 2-wire device for all motorcycles. As we know, motorcycles have an OBD connection, but it is different in shape and pinout from that we can see on cars.

× Yes, you can charge a vehicle battery without a problem, it will not affect a SIZZAPP device.

× It depends on the country of the recipient and the large volume of work of courier services. Usually it takes about 5-10 business days for your SIZZAPP device to arrive. However due to the current COVID-19 situation there may be a delay in delivery times.